Home
My Library
How can we help?
Search for an answer, or browse topics below.
Doing VoiceMap Tours
Can I do a tour in reverse?
Grant location permission on Android
Grant location permission on iOS
Can I listen to my tour without GPS?
Can I stop and resume my tour?
How do I take a VoiceMap tour?
Can we use multiple Bluetooth headphones with one tour?
Can I share my tour on more than one device?
My tour is only playing the first three locations
Can I start my tour anywhere?
Where does my tour start?
How do I delete a tour from my device?
How does VoiceMap use my location?
Does my tour include entry to any attractions?
Can I do a tour in reverse?
Can I use VoiceMap offline?
When does my tour start?
Do I have to take my tour on a specific date?
Can I listen to my tour more than once?
Does my VoiceMap tour expire?
Purchasing, Redeeming & Downloading
What is a VoiceMap pass?
How long does my pass last?
I was charged twice for a tour I bought on iOS
How do I download a tour?
How do I redeem a tour with credits?
How do I add a gift voucher to my account?
How do I buy a tour?
How do I install the VoiceMap app?
How do I buy a tour for a group?
How do I change the currency on the VoiceMap website?
Why are tours more expensive in the app than on the website?
I was charged twice for my tour
How do I request a refund?
I can't find my purchase
My tour download is stuck
How do I buy a specific tour as a gift?
How do I invite a friend to VoiceMap?
Is VoiceMap a subscription service?
Redeem a tour code in the VoiceMap app
I didn't receive my code from Viator or TripAdvisor
Managing Your Account
I can't log in to my VoiceMap account
I signed up with Apple, Google, or Facebook and can't access my account
How do I create a VoiceMap account?
How do I change my payment method?
How do I reset my password?
How do I change my email address?
How do I delete my VoiceMap account?