If the VoiceMap app closes or crashes while you're taking a tour, try these steps in order:

1. Close the app fully and reopen it – don't just minimise it. Then open the tour from your Library and resume. Your progress is saved. See Can I stop and resume my tour?
2. Delete the tour and download it again, using a strong Wi-Fi or mobile connection. Follow the steps in How do I delete a tour from my device?, then go to Ready to Download in your Library and tap Download.
3. Delete and reinstall the app – only as a last resort, and only if you have a strong connection. Deleting the app removes all your downloaded tours, so you'll need to download them again. On a weak connection, reinstalling is likely to make things worse.

If the app keeps crashing, email us with your phone model and the tour you're taking:

[email protected]

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Last updated: October 2026 by Ren