A stuck download is usually caused by a slow or unstable connection. eSIMs and shared Wi-Fi networks are often fine for browsing but not reliable enough for downloads. If you're on either, try switching to a different connection or moving to a better signal before trying again.

If you have a fast, reliable connection, try these steps in order:

1. Delete the tour from your device and download it again. Follow the steps in How do I delete a tour from my device?, then go to Ready to Download in your Library and tap Download.
2. If it's still stuck, close the app fully – don't just minimise it – then reopen it and try the download again.
3. If you're still having trouble, sign out of the app, sign back in, and restart the download.

If none of these work, email us at:

[email protected]

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Last updated: May 2026 by Ren