If your tour isn't playing any sound, try these checks in order:

1. Check your volume. Turn the volume up with your phone's buttons while the VoiceMap app is open.
2. Check where the audio is going. If your phone is connected to Bluetooth headphones, a car or a speaker, the sound may be playing there. Disconnect Bluetooth and try your phone's speaker.
3. Make sure the tour has started. The Start Tour button becomes active when you reach the starting point, and the first location plays as soon as you tap it. If the button isn't active yet, check that you're at the starting point shown on the tour cover page.
4. Try Virtual Playback. Open the tour and play it using Virtual Playback. If you can hear it there, your audio is working and the problem is with your location settings. See Grant location permission on iOS or Grant location permission on Android.
5. Delete and re-download the tour. Follow the steps in How do I delete a tour from my device?, then download it again from Ready to Download in your Library.

If you still can't hear anything, email us a screenshot of the tour screen at:

[email protected]

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Last updated: October 2026 by Ren