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  2. Purchasing, Redeeming and Downloading Tours

How do I submit a refund request?

If you'd like a refund for your purchase, please follow these steps.

If you're unable to take the tour, you were charged twice for the same tour or you purchased the wrong tour and would like a refund, please email support@voicemap.me with the following information: 

  • The name of the tour you'd like refunded
  • Where you purchased the tour for example our website, in-app, through GetYourGuide or Viator
  • Receipt or proof of payment
  • The reason you'd like a refund