1. Help Center
  2. Doing VoiceMap tours

How can I listen to more than the first few locations?

If your tour won't play past a certain point, follow these steps.

Unless you've only downloaded a tour's preview, you will have access to all the locations in the tour and not just the first three. If you've purchased a tour or downloaded a free tour but it won't play more than a few of locations please try deleting and redownloading the tour by following these steps:

  1. In the app, go to Account  then Downloads
  2. Swipe left on the tour you wish to delete
  3. Click on Confirm when asked if you want to delete the tour
  4. Then, still in the app, go to Account then Purchased
  5. Select the tour you want to listen to and download it
  6. Make sure all the files are downloading

If only a few files are downloading, then please make sure you've purchased the tour and haven't accidentally downloaded the preview instead. The download should only take a few minutes to complete, but it can take longer if you find yourself using a slow connection.

If you're still stuck and can't play more than a few locations, please contact us directly.